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Programs & Services

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Community Resource Specialists are available between 8 a.m. to 5 p.m. M-F at (408) 350-3200, option 1.

Medicare Counseling Appointments

Sourcewise offers you personalized assistance through one-on-one counseling appointments.

HICAP is determined to provide free and objective Medicare counseling in a virtual, telephone, or in-person setting. In-person counseling appointments are offered at community and senior centers throughout Santa Clara County. Some in-person counseling appointments are available on a limited schedule at Sourcewise offices. View the map below to find Medicare counseling locations and contact details.

Sessions are conducted with state-registered HICAP counselors who have completed a comprehensive, initial training program, and continue to train to remain current with the latest in Medicare.

Santa Clara County HICAP Counseling Sites

Almaden Community Center

6445 Camden Ave., San Jose, CA 95120

Language: English, Mandarin (Language Line Interpretation Available)
Counseling: In-person
Every 3rd Tuesday of the Month from 9:00am – 12:00pm
Make Appointment: Call (408) 268-1133 or Click Here

Alum Rock Branch Library (Dr. Roberto Cruz)

3090 Alum Rock Ave., San Jose, CA 95127

Language: English (Language Line Interpretation Available)
Counseling: In-person
Every 1st Wednesday of the Month from 10:00am – 12:00pm
Make Appointment: Call 408.350.3288 or Click Here

Avenidas

450 Bryant St., Palo Alto, CA 94301

Language: English, (Language Line Interpretation Available)
Counseling: In-person
Every 3rd Wednesday of the Month from 9:00am – 12:00pm
Make Appointment: Call (650) 289-5400

Barbara Lee Senior Center

40 N. Milpitas Blvd., Milpitas, CA 95035

Language: English, Vietnamese, Mandarin (Language Line Interpretation Available)
Counseling: In-person
Every 3rd Monday of the Month from 10:00am – 12:00pm
Every 1st and 3rd Tuesday of the Month from 9:00am – 12:00pm
Make Appointment: Call (408) 586-3400

Bascom Branch Library

1000 S. Bascom Ave., San Jose, CA 95128

Language: English, (Language Line Interpretation Available)
Counseling: In-person
Every 2nd Thursday of the Month from 1:00pm – 4:00pm
Make Appointment: Call (408) 350-3288 or Click Here

Camden Community Center

3369 Union Ave., San Jose, CA 95124

Language: English, (Language Line Interpretation Available)
Counseling: In-person
Every 3rd Thursday from 9:00am – 11:30am
Make Appointment: Call (408) 350-3288 or Click Here

Campbell Community Center

1 W. Campbell Ave., Campbell, CA 95008

Language: English (Language Line Interpretation Available)
Counseling: In-person
Every 3rd Wednesday of the Month from 2:00pm – 4:00pm
Make Appointment: Call 408.866.2146 or Click Here

Cupertino Library

10800 Torre Ave., Cupertino, CA 95014

Language: English, Hindi, Mandarin (Language Line Interpretation Available)
Counseling: In-person
Every 4th Monday of the Month from 10:30am – 1:30pm
Make Appointment: Call (408) 350-3288 or Click Here

Cupertino Senior Center

21251 Stevens Creek Blvd., Cupertino, CA 95014

Language: English, Mandarin (Language Line Interpretation Available)
Counseling: In-person
Every 2nd Monday of the Month from 1:00pm – 4:00pm
Every 4th Monday of the Month from 1:00pm – 3:00pm
Make Appointment: Call (408) 777-3150 or Click Here

Cypress Community and Senior Center

403 Cypress Ave., San Jose, CA 95117

Language: English, (Language Line Interpretation Available)
Counseling: In-person
Every 1st Monday of the Month from 10:00am – 2:00pm
Make Appointment: Call (408) 244-1353

El Camino Hospital-Health Library & Resource Center

2500 Grant Rd., Mountain View, CA 94040

Language: English, (Language Line Interpretation Available)
Counseling: Telephone, Virtual
Every Thursday from 2:00pm – 4:00pm
Make Appointment: Call (408) 940-7210

Los Altos Senior Center

97 Hillview Ave., Los Altos, CA 94022

Language: English, (Language Line Interpretation Available)
Counseling: In-person
Every 3rd Tuesday of the Month from 1:00pm – 4:00pm
Make Appointment: Call (408) 947-2790

Los Gatos Senior Center

208 E. Main St., Los Gatos, CA 95030

Language: English, Mandarin, Cantonese (Language Line Interpretation Available)
Counseling: In-person
Every 2nd Tuesday of the Month from 9:00am – 12:00pm
Make Appointment: Call (408) 354-1514

Mountain View Senior Center

266 Escuela Ave., Mountain View, CA 94040

Language: English, Mandarin, Japanese (Language Line Interpretation Available)
Counseling: In-person
Every 4th Tuesday of the Month from 8:30am – 11:30am
Make Appointment: Call (650) 903-6330

Rose Garden Branch Library

1580 Naglee Ave., San Jose, CA 95126

Language: English, (Language Line Interpretation Available)
Counseling: In-person
Every 2nd Tuesday of the Month from 1:30pm – 3:45pm
Make Appointment: Call (408) 350-3288 or Click Here

Santa Clara Senior Center

1303 Fremont St., Santa Clara, CA 95050

Language: English, (Language Line Interpretation Available)
Counseling: In-person
Every Tuesday of the Month from 9:00am – 12:00pm
Make Appointment: Call (408) 615-3170 or Click Here

Saratoga Senior Center

19655 Allendale Ave., Saratoga, CA 95070

Language: English, Mandarin, Cantonese (Language Line Interpretation Available)
Counseling: In-person
Every 2nd Monday of the Month from 9:00am – 12:00pm
Make Appointment: Call (408) 868-1257

Seven Trees Community Center

3590 Cas Dr., San Jose, CA 95111

Language: English, Vietnamese (Language Line Interpretation Available)
Counseling: In-person
Every 4th Thursday of the Month from 9:00am – 12:00pm
Make Appointment: Call (408) 794-1690

Sourcewise De La Cruz Office

3100 De La Cruz Blvd., Suite 310, Santa Clara CA 95054

Language: English, Mandarin (Language Line Interpretation Available)
Counseling: In-person
Every 2nd Friday of the Month from 1:00pm – 4:00pm
Every 3rd Friday of the Month from 11:00am – 1:30pm *Subject to change
Make Appointment: Call (408) 350-3288 or Click Here

Sourcewise South County Office

16340 Monterey Rd., Morgan Hill, CA 95037

Language: English, Mandarin (Language Line Interpretation Available)
Counseling: In-person
Every 2nd Friday of the Month from 10:00am – 1:00pm
Make Appointment: Call (408) 762-7362 or Click Here

Southside Community Center

5585 Cottle Rd., San Jose, CA 95123

Language: English, (Language Line Interpretation Available)
Counseling: In-person
Every 3rd Tuesday of the Month from 9:30am – 12:30pm
Make Appointment: Call (408) 629-3435

Sunnyvale Senior Center

550 E. Remington Dr., Sunnyvale, CA 94086

Language: English, (Language Line Interpretation Available)
Counseling: In-person
Every Tuesday from 1:00pm – 4:00pm
Make Appointment: Call 408.730.7360 or Click Here

Willow Glen Community & Senior Center

2175 Lincoln Ave., San Jose, CA 95125

Language: English, (Language Line Interpretation Available)
Counseling: In-person
Every 4th Tuesday of the Month from 1:30pm – 3:45pm
Make Appointment: Call (408) 448-6400 or Click Here

Yu-Ai Kai / Akiyama Wellness Center

110 Jackson St., San Jose, CA 95112

Language: English, Japanese (Language Line Interpretation Available)
Counseling: In-person
Every 3rd Thursday of the Month from 10:00am – 1:00pm
Make Appointment: Call (408) 350-3288 or Click Here

If you reside outside of Santa Clara County, please visit California Health Advocates (CHA) for your local HICAP office.

If you reside outside of California, please visit State Health Insurance Assistance Program (SHIP) for your local SHIP office.

Download Additional Medicare Resources

2025_Medicare-Consumer-Guide

Not sure where to begin?

For an appointment, contact our Community Resource Specialists at (408) 350-3200, option 1.

For Medicare-related questions, complete the HICAP Interest Form.

This project was supported, in part, by grant number CFDA 93.324 from the U.S. Administration for Community Living, Department of Health and Human Services, Washington D.C. 20201. Grantees undertaking projects under government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official Administration for Community Living policy.

Support was provided by the California Department of Aging.