Meet Dulce Rojas – Benefits Specialist, Public Authority

Dulce Rojas’ compassion and energy has allowed her to thrive as the Benefits Specialist for COASV Public Authority Services. Public Authority Services manages benefits and enrollment, as well as maintains a registry, of In-Home Supportive Services Workers (IHSS). Dulce has been at Council on Aging Silicon Valley (COASV) since 2006 and has been a positive force assisting others both at COASV and in the community as well. She is hailed as a great team member.
Dulce was born and lived in Mexico until five-and-a-half years ago when she married her husband and came to America. In Mexico, she was employed at a university and was a manager at a hotel. Once settled in the United States, Dulce sought a job that helped the community and offered a great working environment. She feels that she has found an employer who has more than met both requirements! 
“She is a rising star who gives of herself tirelessly,” says Mary Tinker, Director of Council on Aging Silicon Valley’s Public Authority Services.
Dulce receives about 100 calls a day from caregivers and IHSS clients dealing with a multitude of issues, from simple benefits questions to more complex concerns. In addition to speaking English and Spanish, Dulce is learning Mandarin by taking night classes. “I have to make sure that every single person calling has the best answer from me with the best attitude possible to solve any issue or need,” Dulce says.
Dulce is also involved in volunteer work at her son’s school and community organizations throughout Santa Clara County. 
On January 12, 2012, she accomplished one of her life’s biggest goals when she was sworn in as an American citizen. She is excited to vote and loves the idea of freedom being obtainable here in America.

Advocates for Long-Term Care Residents 

Living in a long-term care facility such as a nursing home may often not be the first choice for anyone. Some people have no other option but to live in a facility and for this reason, it is important that their rights are protected.   According to an article...

Recognize National Senior Citizens Day 

President Reagan declared August 21, 1988, to be the first National Senior Citizens Day. Since then, it has been celebrated on August 21 every year. This day was designated by the former president to honor the many senior citizens in the United States that have made...

Stay Safe from the Summer Heat  

Summer is here! While some people may love to have some fun in the sun, it is important to keep safety precautions in mind. Older adults, especially those with existing health problems, are at greater risk when facing high temperatures  Excessive heat can be dangerous...

Advanced Directives for Health Care Options 

An advanced directive often referred to as a “living will” or “health care power of attorney,” is a legal document providing guidance to medical professionals regarding the type of treatment one will allow in the event of a medical emergency when they may be unable to...

Respite Tips for Family Caregivers 

Being a family caregiver can be demanding and more stressful during the COVID-19 pandemic. In a recent article written by Gary Barg, Editor-in-Chief of Today’s Caregiver, he shares tips on how to achieve one day of COVID-19 safe respite per week for the rest of the...