Meet Dulce Rojas – Benefits Specialist, Public Authority

Dulce Rojas’ compassion and energy has allowed her to thrive as the Benefits Specialist for COASV Public Authority Services. Public Authority Services manages benefits and enrollment, as well as maintains a registry, of In-Home Supportive Services Workers (IHSS). Dulce has been at Council on Aging Silicon Valley (COASV) since 2006 and has been a positive force assisting others both at COASV and in the community as well. She is hailed as a great team member.
 
Dulce was born and lived in Mexico until five-and-a-half years ago when she married her husband and came to America. In Mexico, she was employed at a university and was a manager at a hotel. Once settled in the United States, Dulce sought a job that helped the community and offered a great working environment. She feels that she has found an employer who has more than met both requirements! 
 
“She is a rising star who gives of herself tirelessly,” says Mary Tinker, Director of Council on Aging Silicon Valley’s Public Authority Services.
 
Dulce receives about 100 calls a day from caregivers and IHSS clients dealing with a multitude of issues, from simple benefits questions to more complex concerns. In addition to speaking English and Spanish, Dulce is learning Mandarin by taking night classes. “I have to make sure that every single person calling has the best answer from me with the best attitude possible to solve any issue or need,” Dulce says.
 
Dulce is also involved in volunteer work at her son’s school and community organizations throughout Santa Clara County. 
 
On January 12, 2012, she accomplished one of her life’s biggest goals when she was sworn in as an American citizen. She is excited to vote and loves the idea of freedom being obtainable here in America.

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