The Multipurpose Senior Services Program (MSSP) is a case management program at Sourcewise designed to help older adults who are at risk of nursing home placement to remain living safely at home. MSSP has been part of Sourcewise since 1986 and serves frail older adults in Santa Clara County who are 65 years of age or older and have Medi-Cal with no share of cost.
The Multipurpose Senior Services program served 460 clients in the last fiscal year. MSSP care managers support clients, their families, and caregivers to put services and care in a place that helps clients be safe and well cared for at home.
MSSP care managers help clients obtain:
- Medical care and durable medical or safety equipment
- Help with finding caregivers
- Advocacy for a reassessment of In-Home Support Service hours
- Help find free or low-cost transportation services for medical appointments or community outings
- Access to food or nutrition programs
- Help finding senior centers or day programs to attend
- Internet services and devices, as well as many other services that clients may need help them remain living safely in their homes
Every client is assigned a social worker and nurse case manager who works with the client and family to create an individual care plan that outlines how MSSP will help the client. The client’s care manager calls to check on the client every month by phone to find out how they are doing, check that services are in place, and what services are still needed. Clients or their families can call the care managers at any time and expect a prompt response. A client’s care manager can be that “go-to” person to solve problems, find services, and seek support. Clients are reassessed annually to make sure the care manager understands their needs and that their care plan is updated.
MSSP has culturally diverse care management staff. When possible, we match clients with a care manager fluent in their native language. In cases where we do not have a care manager available who speaks in the client’s native language, we will ask for the help of a family member or friend to aid in the communication process. If there is no English-speaking family member available to assist us, we have access to a translation service.
To begin the prescreening process, speak with a Community Resource Specialist: (408) 350-3200, option 1.
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